Day 1 - Wednesday, 1 Oct, 14:00 PMThough task models are seldom used compared to other documents such as site maps and wireframes, I'm a huge fan and see them as one of the most important design documents we produce as part of the user-centred design process.
By uncovering how people do things and designing systems around how they behave, you ensure that people can complete their tasks and goals easily, leading to a more satisfying user experience - and better conversion for the business.
In "Communicating the User Experience" I identified a number of behaviour models that users adopt at different points in their journeys - these revolve around how people evaluate different elements in order to make a decision. Understanding these models help identify the correct approaches to the interaction design of the product.
- What a task model is
- Why it's useful
- Research techniques
- What we've found out about people's behaviour
- Real world examples of task models (from the travel, e-commerce, financial and automotive sectors), and the differences they've made to projects
Participants will leave the workshop armed with the ability to create their own task models and make a real difference to the projects that they are working on as well as a clear understanding of:
- Why they should be using task modelling in their user centred design projects
- What type of research they should be conducting
- How to apply the results to create effective, high performing designs
The session will be in English language.