tour by Yeo See Meng

Redesigning the service centre experience (Tour)

Day 2 - Thursday, 2 Oct, 14:00 PM

Visiting a government office can be anxious, uncertain and daunting at times, especially if this is your first time in Singapore. The Ministry of Manpower runs two service centres that all foreign employees visit to register for their work pass card. Find out how we use design to improve their service experience.

Tour outline

Join us for a tour of our two services centres: the Employment Pass Services Centre and the Work Pass Card Registration Centre.

  • Introduction to service centres
  • Key areas of design
  • Sharing of our transformation journey
Participants will learn

The guided tour will show you how a foreign employee registers for their work pass card in Singapore, the challenges in the service encounters and how we use design to overcome them.

Who should attend

Anyone interested in understanding how a government agency approaches designing for services.

Address (two sites)

Employment Pass Service Centre
20 Upper Circular Road, The Riverwalk #04-01, Singapore 058416

Work Pass Card Registration Centre
1500 Bendemeer Road, MOM Services Centre Hall C, Singapore 339946


The session will be in English language.

Speaker Info

Yeo See Meng

Senior Assistant Director, Customer Experience
Ministry of Manpower, Singapore

Presentation Slides

Photos