Day 2 - Thursday, 2 Oct, 14:00 PM
Visiting a government office can be anxious, uncertain and daunting at times, especially if this is your first time in Singapore. The Ministry of Manpower runs two service centres that all foreign employees visit to register for their work pass card. Find out how we use design to improve their service experience.Tour outline
Join us for a tour of our two services centres: the Employment Pass Services Centre and the Work Pass Card Registration Centre.
Participants will learn
- Introduction to service centres
- Key areas of design
- Sharing of our transformation journey
The guided tour will show you how a foreign employee registers for their work pass card in Singapore, the challenges in the service encounters and how we use design to overcome them.
Who should attend
Anyone interested in understanding how a government agency approaches designing for services.Address (two sites)
Employment Pass Service Centre
The session will be in English language.
20 Upper Circular Road, The Riverwalk #04-01, Singapore 058416
Work Pass Card Registration Centre
1500 Bendemeer Road, MOM Services Centre Hall C, Singapore 339946