Day 3 - Friday, 3 Oct, 11:00 AMManaging the 'social layer' of designing for impact is the most unpredictable things to manage as an experience design practitioner. The most well designed product and service can completely unravel wherever people are involved and there are different, (often competing) agendas.
Navigating the social eco-system is a critical part of creating an impactful outcome, one that requires a special mode of understanding and a skill set that is more akin to diplomacy than UX.
- An understanding of how to navigate the social eco-system when designing for impact
- Lessons learned from the front line, using a real case study example.
- How the role of the UX practitioner can extend well beyond products & services.